FAQs
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GBI LLC
485 Lexington Avenue, Suite 304
New York, NY 10017
Toll Free:
International:
Fax:
Email: rbc.support@bullioninternational.com
Please see the full support and contact information on our contact us page.
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Precious metals purchased through GBI are manufactured by refiners recognized by the LBMA for their production of good delivery bars.
Through GBI’s proprietary network of institutional dealers and refiners, clients are ensured that they are getting the most competitive prices in the market.
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GBI ensures best price by leveraging its network of institutional dealers and refiners for all client trades. Through a competitive bidding model
for each order, the client has greater transparency and knows that they are getting the best available price.
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Precious metals purchased through GBI are manufactured by refiners recognized by the LBMA for their production of good delivery bars. GBI
offers a wide selection gold, silver, platinum and palladium bars and coins. Please visit our products page for a complete listing.
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The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the physical characteristics of gold and silver bars used in
settlement in the wholesale London bullion market. These bars are notable for their recognized brands and high purity.
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Currently, precious metals are stored on behalf of clients in protected and insured vaults in New York, Salt Lake City, Zurich, and London. In the future, GBI may offer other storage
locations based on security and customer preferences. GBI has partnered with approved vaulting partners to provide storage, insurance and transportation services.
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Precious metal holdings are reconciled on a daily basis by our approved vaulting partners. Inventory reports containing bar lists are sent to GBI by our vaulting partners for all
individual holdings and are reported to clients daily. In addition, an internationally recognized Big Four auditing firm physically audits all of our client’s precious metal holdings at least annually.
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GBI stores precious metals on an “allocated” basis. Allocated means the precious metal is held in the vault specifically on behalf of each client.
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GBI strives to settle orders within 2 business days following their execution.
In the unlikely case that GBI is unable to purchase or sell precious metal bars totaling the exact order amount,
the Broker will only be required to pay (in the case of a purchase) or will only receive (in the case of a sale) the amount due or
received in connection with the executed transaction.
When purchase or sale orders are placed and GBI
cannot match precious metal bars from a Precious Metal Supplier or the Retail Client, as applicable, exactly to the dollar amount,
GBI will use its reasonable discretion to execute the transaction as close as possible to the dollar amount.
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Yes, each individual order to buy metals must meet the minimum requirement for delivery or storage. For example a purchase of Gold American Eagles, Gold 1oz bars, and Silver 100oz bars would constitute three separate orders; there is no aggregation. This amount will be displayed to you on the first step of the order process as you select your product and options. You may also establish an account with any size cash deposit and add to it over time until your cash balance meets the required minimum purchase size.
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Only certain bars have unique serial numbers. We only send serial numbers for variable weight bars. The stamp on most bars are stamps from the refiner and are not unique identifying numbers. Bars with unique serial numbers include 100oz and 400oz. gold bars and 1000oz. silver bars – and all three are considered “variable weight” bars. When a client purchases a bar with a unique serial number, they will maintain ownership of that particular bar. All others are allocated.
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